Who we are
McInnes Group (referred to as "we", "us", or "our") is a renewable energy installer based in Inverness, Scotland. Our registered address is Unit 3, 43A Harbour Road, Inverness, IV1 1UF, United Kingdom. We are the data controller for any personal data you provide through this website.
What data we collect
When you contact us via this website, we collect:
- · Name, phone number, email address (where provided)
- · Postcode and property information for survey scheduling
- · The contents of any message you send
- · Technical information automatically collected by our hosting (Cloudflare): IP address, browser type, pages visited, referring URL. This is used for security and aggregate analytics.
Lawful basis for processing
We process your data under one or more of the following lawful bases set out in UK GDPR Article 6:
- · Consent: where you have actively given us permission (e.g. by submitting an enquiry form).
- · Contract: where processing is necessary to fulfil a contract with you (e.g. delivering an install you have commissioned).
- · Legitimate interests: for ordinary business operations such as responding to enquiries and managing customer records, balanced against your rights.
- · Legal obligation: where we are required to retain records by law (e.g. tax records, MCS audit trail).
How we use your data
- · Responding to enquiries and arranging surveys
- · Preparing and issuing quotes
- · Carrying out installations you have commissioned and providing aftercare
- · Submitting MCS, BUS, Home Energy Scotland and other grant/scheme applications on your behalf
- · Complying with our legal and regulatory obligations
We do not sell your data to third parties, and we do not use your data for unsolicited marketing.
Who we share data with
We share data only where necessary to deliver our service:
- · Equipment manufacturers (e.g. NIBE, Vaillant, GivEnergy) for warranty registration on your installed system
- · MCS, Ofgem, Home Energy Scotland, Energy Saving Trust and similar bodies for scheme applications and audits
- · Your energy supplier for Smart Export Guarantee registration
- · Our DPO, accountants, and legal advisers where required
- · Law enforcement or regulators where we are legally required to disclose
How long we keep your data
We retain enquiry data for up to 24 months from your last contact, unless you become a customer. Customer records (quotes, contracts, install certificates, warranty documents, MCS audit data, accounting records) are retained for at least 7 years from the end of the relationship — some scheme regulators require longer retention.
Your rights
Under UK GDPR, you have the right to:
- · Access your personal data
- · Correct inaccurate or incomplete data
- · Erase your data (subject to legal retention requirements)
- · Restrict or object to processing
- · Data portability
- · Withdraw consent at any time
- · Complain to the Information Commissioner's Office (ico.org.uk)
To exercise any of these rights, email privacy@mcinnesgroup.co.uk. We will respond within one calendar month.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be communicated to active customers directly.