Quiet, efficient heating designed for Scottish homes.

Yes. Modern air source heat pumps are designed to operate efficiently down to -20°C and below. They lose some efficiency in extreme cold but continue to produce useful heat. Across Scotland — including Highland winters where lows typically sit around -5 to -10°C — a properly sized heat pump performs reliably year-round. Every system we design is built around your specific heat loss data, not generic assumptions.

Modern outdoor units run at 35–45 dB measured at 1 metre — roughly the same as a fridge. Sound levels drop further with distance. We position the outdoor unit away from windows and bedrooms by default, and most modern units have a quiet-mode setting for overnight operation.

Sometimes. Heat pumps run at lower flow temperatures than gas boilers (typically 45–55°C versus 70°C), so radiators need to be sized to deliver enough heat at that lower temperature. We assess every radiator during the survey. Often we can keep most existing radiators and replace only one or two — the room-by-room heat loss calculation tells us exactly where.

Your electricity bill will go up because the heat pump runs on electricity — but your overall energy spend should drop, especially if you are moving off oil or LPG. A well-sized system delivers around 3 kWh of heat per kWh of electricity used. Pair it with a smart tariff like Cosy Octopus and you can shift consumption to cheaper overnight windows.

We design for a SCOP of 4.0+ — over 400% efficiency, so four or more units of heat for every unit of electricity. The exact figure depends on the building, the flow temperatures and the controls, which is why we design to your heat loss rather than a generic spec. (More on how we reach high seasonal performance in the efficiency section below.)

Typically 3 to 5 working days on site, with some preparation work beforehand. We replace the boiler, install the heat pump and cylinder, fit any radiator upgrades, and commission everything. We aim to keep at least intermittent hot water available throughout, and we agree the schedule with you before we arrive.

Heat pumps come with manufacturer warranties of 5 to 7 years on the equipment. We provide a two-year workmanship guarantee on top — soon increasing to six years on MCS installations — and an annual service that keeps the warranty valid. If something fails outside business hours, you have our number directly — we do not farm callouts out to a national service network.

Both — a significant share of our heat pump work is for Scottish businesses, charities and community organisations. Most commercial installs are part-funded through Scottish Government schemes; our commercial and grants pages walk through what your organisation may qualify for.